WHAT WE DO
Brightwell Advisors is a boutique Epic consulting firm dedicated to raising the bar. We bring in consultants who are as strong with people as they are with systems — approachable experts who bridge IT and operations with clarity. Our boutique model means you don’t get bodies; you get trusted partners who deliver excellence on day one.
HOW WE HELP
We support across all Epic applications. Our consultants bring both technical mastery and operational fluency. We don’t just deliver — we strengthen your teams. Brightwell consultants coach staff, improve cross-team understanding, and leave organizations more capable than when we arrived.
Epic Application Consultants
Our consultants are part of a curated
team chosen for both Epic expertise and the ability to bridge IT and operations with clarity. Whether stepping in as an analyst, a project lead, or guiding a major initiative, every Brightwell consultant carries the same standard: technically sharp, grounded in strong character, and committed to solving the problems that truly matter.
Project Leadership
For complex Epic initiatives — consolidations, upgrades, or cross-department projects — we lead with both clarity and empathy. Brightwell project leaders connect the dots across teams, initiatives, and the broader purpose, ensuring work stays aligned with larger goals while bringing discipline and clear communication so projects finish strong.
Strategic Optimization
Some challenges call for more than day-to-day support. Brightwell leads strategic optimization projects that align people, processes, and technology with larger goals. Along the way, we identify opportunities often missed in the rush of daily operations, delivering measurable improvements in both revenue and patient care.
WHY BRIGHTWELL
Brightwell works from a single, non-negotiable standard for every consultant we bring onto a team. Many firms take a different approach: fill the role first, worry about fit later. The consequences are predictable — flawed work, frustrated leaders, and teams forced to repair problems that never should have existed, let alone been paid for.
Our view is uncomplicated: competence and character must align. Skill alone can move a task forward, but without character it often creates more disorder than progress. Communication breaks down. Deadlines slip. Tension spreads. Entire projects can drift off course or fail.
But when skill is combined with good character, the impact is greater than the sum of those parts. These are the people who take ownership without being asked, who correct issues because they understand the cost of ignoring them — to the client and to themselves. They mentor colleagues as a matter of course. They refuse to produce substandard work. And they function as part of your team, not visitors to it.
These traits can’t be manufactured. You cannot teach someone to care, or engineer integrity, or script curiosity. They arise from people who are not only capable and experienced, but who are committed to doing work that is both technically sound and ethically grounded — people who make decisions with the entire system in mind. We consider these qualities as essential as technical expertise.
And they're unusually rare. Most firms struggle to hire for this combination because their incentives run counter to it. The pressure to staff quickly — without the expertise to evaluate skill, the values to prioritize character, or the willingness to say “no” — produces a familiar outcome: consultants placed in critical roles who should never have been there. Brightwell avoids this by staying small on purpose, remaining expert-led, and being selective in ways larger organizations either can’t or won’t.
Our philosophy is straightforward: put deeply capable, responsible, fundamentally good people on important work, and let integrity guide everything else.
It isn’t complicated. It’s just rare.
OUR VALUES
1
Integrity First
We only take on work where we know we can deliver meaningful value. That sometimes means saying no — and we’re comfortable with that. Every recommendation we make is guided by what will serve the client best, even if it’s not the easiest or most profitable path for us.
2
Skill and Character
Every Brightwell consultant is part of a deliberately small, carefully chosen team that is vetted by our own experts for both knowledge and character. We’re not a body shop — we only hire people who share our values, are technically sharp, thoughtful under pressure, and skilled at working with both systems and people. Excellence isn’t optional here — it’s the standard.
3
Solve the Real Problem
Temporary fixes can keep things moving, but they don't solve the real problem. We look past the symptom to the deeper causes — whether technical, operational, or structural. By tracing problems through every layer, we design solutions that last, surface issues that need attention, and ensure nothing important goes overlooked. The result: progress that sticks and teams free to focus on what matters most.
4
Stay True to the Why
We believe our most meaningful work strengthens both patient care and the revenue that sustains it. These principles guide every decision we make — and they align with the goals of every hospital we serve. Our role is to keep that 'why' front and center, so effort isn’t wasted on work that doesn’t advance those goals.