Epic consulting, done differently.
We support health systems across the full Epic ecosystem: implementation, optimization, project leadership, and the complex everyday work the system supports. Our team brings deep technical fluency and the operational understanding to use it effectively. Equally important are the less teachable qualities: judgment, curiosity, and character; the ability to connect the dots others often miss, strengthen the teams we join, and deliver results beyond expectations.
HOW WE HELP
We support across all Epic applications. Our consultants bring both deep technical skill and operational fluency. We don’t just deliver — we strengthen your teams. Brightwell consultants coach staff, improve cross-team understanding, and leave organizations more capable than when we arrived.
Epic Application Consultants
Our consultants are chosen from a deliberately small pool of people who've earned a reputation, not just a certification. Every Brightwell consultant has been vetted for both technical depth and the judgment that technical depth alone doesn't guarantee: the ability to read a room, translate across IT and operations, and care about outcomes beyond their own deliverable.
Project Leadership
Complex Epic initiatives like service area consolidations, upgrades, cross-application work struggle when no one is holding the full picture. Our program and project managers bring cohesion to work that can easily tend toward chaos, connect dots across teams, and communicate in a way that keeps stakeholders aligned rather than anxious.
Strategic Optimization
Some of the most valuable work we do isn't what a client asked for but what they didn't know to ask for. When the every day obscures what's happening at the system level, things get missed: revenue, care gaps, and inefficiencies that have become invisible through opacity. We find what's been overlooked and build solutions that last.
WHY BRIGHTWELL
Health systems spend significant funds on consultants. Too often, what they get back is someone who can speak the language but doesn't improve outcomes. It often results in frustrated teams, partial solutions, and problems that resurface the moment the engagement ends.
Why does this happen? In many firms, the people evaluating and submitting consultants aren't experts, they're recruiters who haven't done the work themselves. The qualities that matter most like critical thinking, judgement, character, and an understanding of how to work effectively across operations and IT, don't show up on a resume. As a result, those things don't get evaluated, and health systems absorb the cost.
Brightwell exists for clients and consultants that are no longer willing to accept that outcome.
Every member of our team is chosen by those who have done the work themselves and have a proven track record of doing it well. The skills and experience listed on a resume are only the baseline. Just as important are the less teachable qualities: we are people who treat your team as our own, not an audience; who find the problem underneath the problem and fix that too, and who take ownership without being asked.
That combination is rarer than it should be. It's also the only version worth paying for, which is why we refuse to welcome anyone to our team who doesn't meet it. We’re deliberate about how we grow and who we take on because we only put our name on work we’re proud to stand behind.
WHAT WE BELIEVE
1
Integrity First
If we're not confident we can deliver meaningful value, we say so. That sometimes means turning down a contract. We'd rather have a short client list we're proud of than a long one we're not.
2
Skill and character are both required. Neither substitutes for the other.
Technical skill matters. So does judgment, communication, and the willingness to do the right thing when no one is watching. We hire for both, because we've seen what happens when a firm optimizes for only one.
3
Find the real problem.
Symptoms are useful starting points but they're not the true problem. We trace issues through every layer - technical, operational, structural - until we understand what's actually driving them. Fixes that don't address root causes are just deferred costs.
4
The why doesn't change.
Hospitals run on mission and value because both matter. The best work serves both improving the patient experience and protecting the revenue that funds it. We keep that in mind on every engagement, even when the work feels purely technical.
Where We've Worked
Prior to founding Brightwell, our founder and senior consultants supported Epic and revenue cycle initiatives at leading academic medical centers, pediatric hospitals, and integrated health systems across the country.
Gunnison Valley Health, CO
Memorial Hermann Health System, TX
Lousiana Children's Medical Center, LA
Providence St. Joseph Health, WA, OR, MT, CA, AK, TX, NM
Scripps Medical Center, CA
Boston Medical Center, MA
Swedish Medical Center, WA
Community Health Network, IN
Hartford Healthcare, CT
Advantagecare Physicians, NY
Weill Cornell Medicine, NY
Kings Daughters Medical Center, KY
Dean Health System, WI
The Portland Clinic, OR
Rady Children's Hospital, CA
Children's Hospital and Medical Center Omaha, NE
Stormont Vail Health, KS
